Welcome to KonnectStores Help Center

Everything you need to build, grow, and manage your online store successfully. Get instant answers, watch tutorials, and connect with experts.

Get Quick Help

Find instant solutions to common questions and get started quickly

Getting Started

Learn how to create your account and launch your first store on KonnectStores.

Explore Guides

Store Setup

Configure store details, branding, settings, and preferences.

Explore Guides

Products Management

Add, edit, organize, and manage products in your store.

Explore Guides

Video Tutorials

Watch step-by-step video guides to master KonnectStores features

How to Register & Buy Packages on KonnectStores – Step-by-Step Guide

How to Register & Buy Packages on KonnectStores – Step-by-Step Guide

How to Set Up Your Online Store on KonnectStores – Complete Guide

How to Set Up Your Online Store on KonnectStores – Complete Guide

How to Update Logo & Theme Colors in KonnectStores – Complete Guide

How to Update Logo & Theme Colors in KonnectStores – Complete Guide

How to Customize Your Home Page in KonnectStores – Step-by-Step Guide

How to Customize Your Home Page in KonnectStores – Step-by-Step Guide

How to Add Categories in KonnectStores – Step-by-Step Tutorial

How to Add Categories in KonnectStores – Step-by-Step Tutorial

How to Add Products on KonnectStores – Step-by-Step Tutorial

How to Add Products on KonnectStores – Step-by-Step Tutorial

How to Add Menus & Banners in Your KonnectStores Theme – Complete Guide

How to Add Menus & Banners in Your KonnectStores Theme – Complete Guide

How to Add & Update Header and Footer in KonnectStores Theme – Step-by-Step Guide

How to Add & Update Header and Footer in KonnectStores Theme – Step-by-Step Guide

How to Update Store Currency in KonnectStores – Step-by-Step Guide

How to Update Store Currency in KonnectStores – Step-by-Step Guide

How to Add a Payment Gateway in KonnectStores – Complete Guide

How to Add a Payment Gateway in KonnectStores – Complete Guide

How to Add WhatsApp Chat Button in KonnectStores – Step-by-Step Guide

How to Add WhatsApp Chat Button in KonnectStores – Step-by-Step Guide

How to Add Blogs & Testimonials in KonnectStores – Complete Guide

How to Add Blogs & Testimonials in KonnectStores – Complete Guide

Frequently Asked Questions

Quick answers to the most common questions from our community

01

How do I create my online store?

To create your store, go to Home > Store Settings, enter your store name, URL, logo, and basic details, then save. Your store will be live instantly.

02

How do I add products to my store?

Go to Products > Create, fill in product details like name, price, description, upload images, set category, and click save.

03

How do I manage product stock?

Go to Settings > Stock Settings, enable stock management, and set low stock and out-of-stock thresholds to receive notifications.

04

Which payment methods can I enable?

You can enable multiple gateways like Cash on Delivery (COD), Bank Transfer, Stripe, PayPal, and other supported payment providers from Settings > Payment Settings.

05

How do I configure taxes?

Go to Settings > Tax Option Settings, choose whether prices include or exclude tax, select tax classes, and configure how taxes are displayed.

06

How can I view and manage orders?

Go to Orders, where you can view all customer orders, update order status, process refunds, and track payments.

07

How do I set up WhatsApp notifications?

Enable WhatsApp from Settings > WhatsApp Settings and configure your Business API details to send automatic order notifications to customers.

08

Can I create discount coupons?

Yes! Go to Marketing > Coupons, create a coupon code, set discount type, validity dates, and usage limits.

09

How do I connect Shopify or WooCommerce?

Go to Settings > Integrations, enter your Shopify store URL or WooCommerce API keys to sync products and orders.

10

How do I customize my store appearance?

You can customize banners, homepage sections, logos, and other design elements from your store customization panel.

Still Need Help?

Our support team is here to help you succeed. Choose your preferred contact method below.